Visual Studio Enterprise subscription access level in DevOps using Alternate account


  1. You have an MSDN license assigned to you
  2. You want to use yout MSDN license to access to DevOps with a different account

Let’s first verify that actually you have an MSDN license assigned to you, connect to the following link using an Incognito window from your browser:
In this page you can check if you have a subscription active, in my case I can see Visual Studio Enterprise (MPN).

At the bottom you can setup an Alternate account, an email different from the one assigned to the Subscription that can benefit to the same access, including Azure DevOps.


Visual Studio Subscriber access level not working

If you have setup an Alternate account after the same email has been used to add a DevOps user you will face an issue because DevOps will be not able to check you have a Subscription and you will be assigned as Stakeholder with limited access.


Remove and re-add the user from DevOps.

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DevOps Microsoft

AAD user appearing twice on DevOps

Of course before to continue verify that in the Organization the user has only one account.

Opened this issue with Microsoft
and sharing solution:

  1. Navigate to Organization Settings -> Users
  2. Remove the user.
  3. Re-add the account by typing in the entire email address without using the suggested identity in the dropdown.
  4. Ask the user to clear all cookies/cache and navigate directly to from an inPrivate/incognito browser.
  5. Make a new query in the projects the use was assigned filtering for “Assigned To contains” and the first letters of the name so that you can verify if there are still items assigned to the wrong account that can be re-assigned.

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